Three Penske Commercial Vehicles dealers in top five of best MAN workshops in Asia-Pacific

Three Penske Commercial Vehicles dealers featured in the top five places for the Asia-Pacific region at MAN’s global Service Quality Awards for 2016/17.

Heavy Trucks Christchurch, Penske Commercial Vehicles Auckland and Penske Commercial Vehicles Mount Maunganui scored first, third and fifth respectively in the global contest which seeks to find the best workshops in the MAN service network.

Participants are afforded the chance to demonstrate their customer service skills and technical expertise across different rounds.

Each team enroled in the competition comprises four members across various service departments such as warehouse, spare parts, customer service, reception, invoicing, aftersales, service contracts, warranty, workshop, diagnosis and electrics.

“It’s wonderful to see three of our dealers in the top five places for Asia-Pacific,” said John Keenan, General Manager, Penske Commercial Vehicles New Zealand.

“Particularly Heavy Trucks Christchurch who has been awarded the best MAN workshop in Asia-Pacific three years in a row.

“All our dealers adhere to the highest standards of customer service and technical expertise, however it’s very rewarding to receive this recognition from MAN in Germany.

“2016 was a great year for us and we’re looking to build upon that for 2017.

“In 2016, Penske Commercial Vehicles secured MAN’s return to number one in the 10,000kg plus bus and coach market segment in New Zealand.

“And when combining MAN trucks sold in the 10,000kg plus market with the bus and coach market, MAN placed first in the premium market, and third in the total market.

“The combination of premium quality MAN products and dealers who provide excellent customer service and technical expertise gives our customers an overall superior experience.”

The ‘mystery call’ stage of the Service Quality Awards is currently underway, with the contest’s finale to be held in Germany in June.

Heavy Trucks Christchurch

PCV secures MAN’s return to Number one in New Zealand

Penske Commercial Vehicles (PCV) has secured MAN’s return to number one in the 10,000kg plus bus and coach market segment in New Zealand with a 25% share of 2016 sales.

With 115 total chassis sold, comprising 105 MAN registered chassis plus 10 MAN powered Designline registered chassis, this return to number one in the bus and coach market capped off an exceptional year for PCV’s MAN product offering.

PCV also sold 137 MAN trucks in the 10,000kg plus truck market, which, when combined with buses resulted in a total of 252 chassis sold for the year. This combined total placed MAN in first place in the premium market, and in third place in the total market for the combined truck and bus segments (10,000 kg plus).

The year culminated with the receipt of multiple MAN Truck & Bus awards where PCV New Zealand scooped almost half the accolades for the Asia Pacific region receiving the ‘Best Improvement’, ‘Best Bus Performance’ and the overall ‘Best Importer’ awards.

Penske Commercial Vehicles New Zealand General Manager, John Keenan, was delighted with the year noting that the awards reflected the increasing presence of the MAN brand in New Zealand.

“We have seen significant growth in MAN products in recent years,” said Mr Keenan.

“Underlying that growth is a premium quality, German-engineered product that is performing very well in many applications around New Zealand.

“We have now set our sights firmly on being the number one premium brand in New Zealand for trucks to match our achievement in the buses.

“It’s great to have both our recent accomplishments, and the significant investment Penske has made in New Zealand, recognised by MAN in Germany.

“MAN has been represented in New Zealand since 1968 and will celebrate its 40th anniversary next year. Our focus is to keep MAN in a leading position and translate this long market history into tangible benefits for our customers.”

D Hoverd, J Keenan, R Penske, P Williams - HRL to R: Dean Hoverd, PCV NZ National Truck Sales Manager; John Keenan, PCV NZ General Manager; Roger Penske, Penske Automotive Chairman and Paul Williams, PCV NZ National Bus Sales Manager.